It is with pleasure that I provide the following testimonial regarding our experience with Elizabeth Gore-Jones of The Franchise & Business Lawyers.

When we made the decision to franchise our business in 2009, we had no knowledge or experience of the franchise world or what was involved in developing a successful franchise system. We were recommended to Elizabeth Gore-Jones by our franchise development team, and the decision to engage her to develop the legal framework of our franchise system continues to be one of the best decisions we have made.

The nature of our franchise model presented some very complicated dynamics to ensure that both the franchisor's and franchisee's best interests were maintained. Elizabeth's knowledge has been invaluable in this development, and I have no doubt that without her experience and skill, our network would not be the successful growing franchise it is today. I firmly believe that many pitfalls that may present to new franchisors have been avoided through her guidance and support.

Over the past years, our dealings with Elizabeth have been more akin to a familiar business colleague or friend than that of a lawyer and client. Elizabeth is always quickly available and, on many occasions, has happily discussed matters at short notice or after hours when the need has arisen.

Elizabeth often deals directly with our franchisees throughout the contractual process, and the feedback we receive from our partners is fantastic. Many of our new franchisees have no prior experience in the franchise industry, and they are always impressed with Elizabeth's patience and willingness to discuss anything that is not understood.

I have no hesitation in recommending Elizabeth Gore-Jones to anyone seeking to enter the franchise industry either as a franchisee or franchisor. We place the highest level of trust in her advice and ethical judgment and have always been impressed with her common-sense approach to matters. Elizabeth shares our genuine desire to see our business succeed at all levels, ensuring that the needs of all parties are balanced so that the business as a whole can grow and function to its fullest potential.

Throughout this time, Elizabeth has also provided support to successfully protect our intellectual property on several occasions.

I would welcome a conversation with anyone considering The Franchise & Business Lawyers.

There are lawyers and there are lawyers. The breed that has been emerging from the halls of learning is everything other than creating awesome experiences for their clients. It's all about the almighty buck. No sooner have you paid one gigantic bill and they have figured out how to sting you with another. We have been using Elizabeth for some time and here's the report card:

* She knows her stuff.

* She is kind and caring.

* She is fair with her pricing.

* She is available when you need her.

* She returns phone calls and emails promptly.

* She likes to know about you and your business.

I highly recommend her. Give her a shot, you'll be glad you did!

I have been involved in establishing three national franchise networks.

From a franchisor's viewpoint, I recognised the importance of producing compliant franchise documents that can be easily interpreted by candidates and with key conditions that are in plain English.

In establishing the last franchise, we used the firm The Franchise & Business Lawyers and found Elizabeth's precise franchise document requirements knowledge and practical experience extremely helpful, especially in dealing with abnormal items and pointing out any unfair provisions.

Elizabeth was available for us on a day-to-day basis when we needed assistance and importantly returned phone calls on the same day.

To all franchisors:

With the advent of the ACCC disclosure site and changes to the Franchising Code of Conduct, our company went out to the market to seek professional advice. We spoke to seven law firms purporting to be franchise experts and posed some simple questions to each. Only Elizabeth Gore-Jones from The Franchise & Business Lawyers was able and prepared to answer our questions without having to "get back to us". The service provided by Elizabeth can only be described as second to none. She and her team are totally on top of the legalities of franchising, so if you are seeking the correct advice, we can really recommend Elizabeth and her team at TFABL. Feel free to contact us personally for more in-depth explanations. 

Elizabeth was a pleasure to work with! Outstanding service, quick turnaround, and individual support. The experience I had with the firm was awesome. Greatly appreciate your support and advice, y’all! I highly recommend these guys.

I have known Elizabeth professionally for nearly 15 years. In that time, I have engaged her services as a franchisor, franchisee, and business owner. In all that time and across all my various needs, she has always delivered a service that I would consider to be highly personable and quintessentially professional. I couldn't recommend her enough.

Elizabeth Gore-Jones has acted for a number of companies in our group for the last three years. She has been able to offer the extensive experience she gained from working in big law firms previously, together with the personalised service one can only receive from a smaller company. Not only has she provided expertise as a franchise specialist, but she has also demonstrated a deep understanding of commercial matters that have proven invaluable to us.

Elizabeth is a highly skilled, responsive and professional lawyer. She's a pleasure to deal with and is vitally important to our organisation.