ACCC Website Review: Avoid Consumer Guarantee Pitfalls

The ACCC is cracking down on business websites, reviewing terms and conditions to ensure they align with consumer guarantee laws. As websites are in the public domain, regulators like the ACCC can scrutinize them at any time. Don’t let your business become a target for penalties or enforcement action—here’s what you need to know.

The ACCC recently conducted a review of business websites and identified common issues that could land you in hot water:

1. Limiting times to obtain a refund;
2. Unlawful "no refund" policies; and
3. Restrictions or costs associated with returns.

Businesses must comply with consumer guarantee obligations under the Australian Consumer Law (ACL). Failing to do so can result in a 'please explain' request from the ACCC, or worse—penalties and legal action. Transparency in your terms and conditions is non-negotiable.

Avoid ACCC scrutiny by ensuring your website’s terms and conditions are compliant. The Franchise & Business Lawyers can assess your compliance and provide tailored solutions. Partner with us now—an investment in compliance today could prevent costly penalties tomorrow.